FAQ

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Product Feeds: Connecting Your E-commerce Catalog
Community & Catalog At Your Fingertips Candid allows merchants to synchronize thousands of products from virtually any e-commerce platfo...
Tue, 21 Aug, 2018 at 6:15 PM
How do I customize the image that Candid uses for a particular Product Tag?
When you create a new Product Tag, which is basically any visual call-to-action that you want to link media to (commonly these are individual product...
Thu, 9 Mar, 2017 at 6:09 PM
Caching Policies
Speed is a critical factor in the shopping experience and something we take very seriously. Serving "internet-scale" traffic around the world ...
Sun, 5 Mar, 2017 at 5:39 AM
Product Tag vs. Placement Tag
Everyone knows what a hashtag is, right?  Well think of Product Tags and Placement Tags as a type of hashtag that's internal to Candid. They'r...
Wed, 17 Jan, 2018 at 9:18 AM
Removing Candid (Expired Contracts)
Removal of the e-commerce display plugins requires only a few steps: Remove the widget code snippets installed on the homepage or PDP Delete any pages...
Wed, 17 Oct, 2018 at 4:07 PM
GDPR Compliance
Consumer Privacy Controls The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all i...
Tue, 31 Jul, 2018 at 10:04 AM
Transition to Instagram Graph API (2018)
There's a new Instagram API that we're transitioning all customers to, please read this email in full as some steps are required to activate this....
Mon, 20 Aug, 2018 at 7:30 AM