Removal of the e-commerce display plugins requires only a few steps:


  1. Remove the widget code snippets installed on the homepage or PDP
  2. Delete any pages that are hosting a community gallery
  3. Optional: If you created a CNAME for an Instagram Storefront implementation or a white-label API implementation, you can go ahead and delete that CNAME record.
  4. Optional: If you installed the conversion tracking pixel, you can go ahead and remove that snippet from the order confirmation page.


Data Retention Policy


Your Candid collection will be retained for 60 days and can be-reactivated in that timeframe. After 60 days, it is permanently deleted. If you wish to permanently delete your collection earlier, please email [email protected] and reference the collection ID and the exact purge date requested.


Social Logins


You can disable Candid's access to your social content via Instagram, Facebook, Twitter and other social channels as well.


Asset Migration


Any owned or rights-approved content can be downloaded via the API (with metadata) or in zip format (high resolution) from the dashboard.